If you change your mind about a purchase, please fill up this form and return the item(s) to us within 14 days of receiving your order. All return item(s) must be in their original, unworn, unwashed, and undamaged condition, with all original tags attached and in undamaged original packaging. The packaging should also remain in its original state, free from marks, labels, damage, or tape.

Sale or discounted products are not valid for an returns and refunds, as all sales are final.

Machino Group Sdn Bhd reserves the right to decline returns if the item, its packaging, or box is damaged or is not in a saleable condition. Kindly allow some time for us to review your returns. Your refund will be processed via your original payment method and time taken might vary based on your provider.

Kindly fill up this form for any exchange requests. Once you have submitted the form, our team will contact you to advise you through the next steps. To qualify for an exchange, you must have a valid order number. Purchases through external or any third party services will not be eligible for an exchange. Returned items must be in their original condition, with all tags attached and in the original packaging.

Sale or discounted products are not valid for an exchange, as all sales are final.

Machino Group Sdn Bhd reserves the right to vary these policies at any time without prior notice

We offer product exchanges within 7 days of the purchase date for all full-priced items. Once you have submitted the form, our team will contact you to advise you through the next steps. To qualify for an exchange, you must present the original receipt. Returned items must be in their original condition, with all tags attached and in the original packaging. 

Sale or discounted products are not eligible for exchange, as all sales are final.

Machino Group Sdn Bhd reserves the right to vary these policies at any time without prior notice.